Terms of Service

1. Who we are

Verquil is a transcription workspace. In these terms, “Verquil”, “we” and “us” mean Verquil, the operator of this service. Questions about these terms: hello@verquil.com.

2. The service

Verquil converts your video and audio recordings into transcripts. You upload files in batches; we extract the audio, transcribe it with speaker diarization and word-level timecodes, apply your custom vocabulary, and give you the result to review and export. Transcription itself is performed by a third-party engine (see section 7).

Automated transcription is not perfect. Accuracy varies with recording quality, accents, overlapping speech, and terminology. Transcripts may contain errors, and you are responsible for reviewing a transcript before relying on it — especially in legal, medical, or other professional contexts. Verquil provides transcription output only; it does not provide legal, medical, or professional advice.

The transcript you see, edit and download is a working draft. Where we can, we draft it with AI from the speech-to-text output: the draft adds punctuation, corrects obvious recognition errors, removes filler words and tidies sentences, so it can change wording, and we do not check it against the original word by word. Where AI drafting is not applied, the working draft is the speech-to-text output as produced, apart from whitespace normalisation. For any language, we also write a short summary. Summaries and AI drafts are generated by software: they can be wrong or leave things out, and they are labelled as AI-generated in the app. The original speech-to-text output is kept unchanged alongside the draft for comparison.

3. Your account

• Provide accurate account information and keep it up to date.
• Keep your credentials confidential. You are responsible for activity under your account.
• Tell us promptly if you believe your account has been compromised.
• You may close your account at any time.

4. Credits and payment

Verquil is metered in credits: 1 credit covers 1 minute of audio, rounded up per file. When a job starts, the estimated credits are reserved from your balance; they are settled when the job completes successfully. If a job fails, the reserved credits are automatically returned to your balance.

New accounts receive 30 minutes of free trial credits, no payment details required.

Credits are sold in packs. The price shown on our site is before tax; the tax that applies where you are is calculated and shown at checkout before you pay. Credits are purchased through our payment provider, which acts as the merchant of record for the sale and issues your receipt.

Credits are added to your account once we receive confirmation of your payment, usually within a minute. If your balance still covers the full amount of a purchase — that is, you have not spent it — write to hello@verquil.com within 14 days of that purchase and we will refund it in full. If your balance has fallen below that amount, the purchase is no longer refundable on that basis. Separately, if credits you paid for were not added, or the service did not work as described, contact us and we will put it right or refund the affected purchase.

Unused credits: credits are a metering unit for the service, have no cash value, and, except where applicable law requires otherwise, are not redeemable or exchangeable for cash. If we ever discontinue the service, we will give reasonable advance notice so you can use your remaining credits.

5. Your content

Your recordings and transcripts are yours. You retain all rights to the content you upload and the transcripts we produce from it. You grant us only the limited permission needed to operate the service: to store, process, transcribe, and deliver your content back to you, including passing audio to our transcription engine and transcript text to our AI provider, as described in the Privacy Policy.

You are responsible for your content: you must have the necessary rights and, where applicable, the consent of recorded participants to upload and transcribe a recording. This matters in particular for recordings that contain personal, medical, or otherwise confidential information.

6. Acceptable use

• Do not use Verquil for unlawful purposes or to process content you have no right to process.
• Do not attempt to probe, overload, or disrupt the service, or to access other users' accounts or data.
• Do not resell or provide access to the service in a way that circumvents credit metering.

We may suspend or terminate accounts that violate these rules, with notice where reasonably possible.

7. Data handling and third-party processing

How we handle your files — including the retention of your audio for up to 30 days after upload for playback (or less, if you delete it sooner), transcription by a third-party provider with a per-request training opt-out, and summaries and readable versions by a text-processing provider, which receives the full text of your transcript — is described in full in our Privacy Policy, which is part of these terms.

Read the Privacy Policy

8. Availability and changes to the service

We work to keep Verquil available and dependable, but we do not guarantee uninterrupted operation. We may change or improve features over time. If we make a change that materially reduces the service you have paid for, or discontinue the service, we will give reasonable advance notice.

9. Disclaimers and limitation of liability

The service is provided “as is”. We do not warrant that transcripts will be error-free or that the service will meet every requirement of your use case.

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential damages, and our total liability arising out of the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or, if you have paid nothing, to re-supplying the service). Nothing in these terms excludes liability that cannot be excluded under applicable law.

10. Termination

You can stop using Verquil and close your account at any time. We may suspend or terminate your account for material breach of these terms, with notice where reasonably possible. On account closure, your data is handled as described in the Privacy Policy.

11. Changes to these terms

We may update these terms as the service evolves. For material changes we will notify you (for example by email or an in-product notice) before they take effect. Continuing to use the service after a change takes effect means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the Republic of China (Taiwan), and disputes are subject to the competent courts of Taiwan, without prejudice to any mandatory consumer protections of your place of residence.

13. Contact

Questions about these terms: hello@verquil.com.